Description
Supporting Systems provide internal products or services that enable and stabilize customer-facing systems. They ensure that customer-facing systems can operate effectively and reliably, offering reusable components, shared platforms, and common services that underpin the organization’s operational performance.
Structural and Functional Role
Often structured as cross-cutting units responsible for shared functionality, such as platforms, APIs, or infrastructure. They balance autonomy with standardization.
Distinguishing Features
- No external customer exposure
- Provide stable interfaces and reusable assets
- Optimize for efficiency, scalability, and consistency
- Often coordinate across multiple customer-facing systems
Relationships to Other System Types
- Serve Customer-Facing systems with shared components or services
- Depend on Enabling systems for internal processes and governance
- May collaborate with Pop-Up systems for short-term improvements or migrations
Lifecycle or Stability
Medium- to long-term; evolves as customer-facing systems require new capabilities.
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