Success requires more than just increased output; organizations need effective processes and sustainability.
Relying on single metrics oversimplifies complex issues, leading to hidden costs. Recognizing these costs is essential for effectively addressing dilemmas.
Help work systems balance across these six competing forces. Don't over-do any one of these.
- Do Trade wisely (a strength for a weakness).
- Measure too much as well as too little.
- Define early warning signs.
Essentials
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Do it fast - Speed
Focus on delivering changes quickly while balancing quality and prioritizing valuable features, with metrics like Time in State, Cycle Time, and Lead Time to measure efficiency.
Do it predictably - Consistency
Consistency in delivery pace is crucial to avoid periods of low customer value and ensure process improvement without risk.
Do it right - Quality
Quality measures in delivery include escaped defects, customer satisfaction, production rollbacks, and unplanned downtime, balancing too little and too much quality focus.
Do Lots - Quantity
Measure the flow of raw work product to balance demand and supply while maintaining quality and focusing on valuable features through metrics like throughput and velocity.
Do the right stuff - Value
Value assessment measures customer satisfaction and alignment to strategy while balancing immediate tasks and long-term goals to avoid technical debt.
Keep doing it - Resilience
Resilience in development and delivery systems is assessed through a "happiness" metric, indicating potential performance declines when teams overly focus on other metrics.
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