worksystems.design/Essentials/Do the right stuff - Value

Do the right stuff - Value

Part of
Six Dimensions of Performance
Six Dimensions of Performance
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flightlevel-2
flightlevel-3
Key Info
Value assessment measures customer satisfaction and alignment to strategy while balancing immediate tasks and long-term goals to avoid technical debt.
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A measure of how much value customers derive from released features or projects. The goal isn't purely customer value; it serves as an early warning sign that a system is being pushed to focus on output rather than an outcome.

Too little

  • Rework needed to enhance delivery of a specific feature.
  • Customer dissatisfaction exists despite internal satisfaction with workflow.

Too much

  • Increasing technical debt due to teams prioritizing immediate tasks.
  • Lack of focus on mid to long-term strategy, risking new market entry despite customer satisfaction.

Typical metrics

  • Cost of delay – Economic impact of not completing work for customers and the organization.
  • Alignment to strategy – Prioritized tasks align with strategic goals.
  • Customer satisfaction – Positive feedback indicates successful problem-solving and high satisfaction.