Respond and deliver things quickly, given its complexity and novelness. The easiest way to improve this measure is to finish something in-progress before starting something else.
Too little
- Customers frustrated in how long it takes to get changes
Too much
- Declining quality causing defects and re-dos (not "really" done yet)
- Less valuable "easy" features delivered rather than most needed
Typical metrics
- Time in State – Duration an item remains in a specific state (e.g., "In Development").
- Cycle Time – Total time from start to finish within defined boundaries of a system.
- Lead Time – Time from commitment to delivery to the designated recipient.
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